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Summary
Aim for 3–5 lines. Lead with role + years + specialty. Recruiters skim this in 4 seconds.
Experience
Senior UX Researcher
UX Researcher II
Skills
Education
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Live
Corporate · US Letter · 1 page
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Experience
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Lena Okafor
Senior UX Researcher · Consumer Fintech
[email protected] · +1 415 555 0612 · San Francisco, CA · lenaokafor.studio · linkedin.com/in/lenaokafor
Summary
UX researcher with 7 years across consumer fintech and marketplace products. Specialty in mixed-methods studies that ship — synthesizing qualitative interviews with behavioral data into product decisions teams actually act on.
Experience
Senior UX Researcher, Robinhood
Sep 2022 – Present
Menlo Park, CA
- Lead researcher on the onboarding redesign — qualitative + diary studies that informed a 23% lift in account funding within 30 days.
- Built a continuous research panel of 1,400 active investors; PMs now book 6+ studies per quarter against it.
- Co-authored the company's first research repository taxonomy; adopted across 9 product teams.
UX Researcher II, Airbnb
Apr 2019 – Aug 2022
San Francisco, CA
- Owned host-side research for the trust + safety org; influenced 4 product launches across two release cycles.
- Ran the global multi-method study on the host onboarding gap — directly informed a $12M product investment.
- Mentored 3 junior researchers; 2 promoted within their first review cycle.
Education
University of Michigan
— MS Human-Computer Interaction 2017 – 2019
Skills
Methods: Diary studies, Generative interviews, Usability testing, Card sorting, Survey design, Co-design workshops
Analysis: Thematic analysis, Statistical reasoning, Behavioral analytics, Causal inference
Tools: Dovetail, Maze, Lookback, Figma, SQL, Looker